FAQs

Essential oils are concentrated plant extracts that capture the natural fragrance and therapeutic properties of plants. They can be used in diffusers for aromatherapy, added to bath water, applied (diluted) to the skin, or blended with carrier oils for massage. Each essential oil has unique benefits, so explore our collection to find the one that fits your needs.

Essential oils are highly concentrated extracts with strong aromas and therapeutic benefits, while carrier oils are milder oils derived from seeds or nuts used to dilute essential oils for safe topical application. Carrier oils, like jojoba and argan, are also deeply nourishing for skin and hair, making them great for daily use.

Yes! At Roma Oils™, we prioritize purity and quality. All our essential oils are 100% pure, with no additives, fillers, or synthetic fragrances. Our carrier and fragrance oils are also made with premium natural ingredients, ensuring you get only the finest quality in every bottle.

Our oils are generally safe for all skin types, but essential oils are very potent and should always be diluted with a carrier oil before applying to the skin. We recommend doing a patch test before using any new oil to ensure there’s no skin sensitivity or allergic reaction.

Essential oils should not be used undiluted on the skin as they are very concentrated and may cause irritation. Always dilute essential oils with a carrier oil, such as coconut or jojoba, before applying to the skin. For dilution ratios, refer to our Essential Oil Guide or consult with an aromatherapist.

To maintain the quality of your oils, store them in a cool, dry place away from direct sunlight. Keep the bottles tightly closed to prevent oxidation, and avoid exposing them to extreme temperatures.

Yes, all Roma Oils™ products are cruelty-free and vegan. We believe in the ethical sourcing of ingredients and are committed to offering products that are free from animal testing and animal-derived ingredients.

Yes, we frequently offer exclusive discounts and bundle deals on our oils. Sign up for our newsletter to stay updated on current promotions and save on your favorite Roma Oils™ products.

Our product descriptions and categories provide information on each oil’s benefits, helping you choose the right one based on your needs. Whether you’re looking for relaxation, skincare, or aromatherapy, you can find detailed usage tips on each product page. Still unsure? Reach out to us, and we’d be happy to assist you!

Yes, Roma Oils™ ships across India via registered domestic courier services and/or speed post. Orders are typically shipped within 0-7 days, depending on the delivery date agreed upon at the time of order confirmation. Please note that delivery times are subject to the courier company or postal service, and Roma Oils™ is not liable for any delays caused by them. You will receive a confirmation email with tracking details once your order is dispatched. For any questions regarding shipping, please contact our customer support team at +91 7217832497 or email us at [email protected].

At Roma Oils™, we strive to ensure customer satisfaction. We accept cancellation requests only on the same day the order is placed. If the order has already been processed or shipped, cancellation may not be possible. In case you receive a damaged or defective product, please report it to our customer service team on the same day of receipt. Once verified, we will process a refund or replacement as appropriate. Refunds for approved cases typically take 3-5 business days to process.

If a product does not meet your expectations or appears different from what was shown on our website, notify us within the same day of receiving the product, and our Customer Service team will review your complaint and take the necessary action.

Please note, Roma Oils™ does not accept cancellation requests for perishable items. For items that are non-perishable, please write to us at [email protected].

Yes, our fragrance oils are perfect for use in diffusers to add delightful scents to your home. However, they are crafted mainly for aromatic purposes and may not have the therapeutic benefits associated with essential oils.

We’d love to hear from you! You can reach out to our customer support team via email at [email protected] or by phone at +91 7217832497. Our call support team is available Monday to Friday, 9 AM to 6 PM IST.